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Shipping & Returns

Returns & Refunds Policy


At Urban Story Group, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

Return requests must be submitted within 30 days of receiving your order. Items must be unused, in their original condition, and returned with all original packaging whenever possible.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact our support team within 7 days of delivery. Include your order number and clear photos of the product so we can review your request and provide a suitable solution.

Refunds

Once your return or claim has been reviewed and approved, your refund will be processed to the original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain products, such as personal care items, cosmetics, and other specified products, may not be eligible for return once opened or used, unless they arrive damaged or defective.

Contact Us

If you have any questions regarding a return or refund, our customer support team is always available to assist you. We are committed to making your shopping experience as smooth and enjoyable as possible.

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